Includes bibliographical references and index.

Print version record.

This book constitutes the refereed proceedings of the second International Conference on Business Process Management, BPM 2004, held in Potsdam, Germany in June 2004. The 19 revised full papers presented were carefully reviewed and selected from 70 submissions. The papers are organized in topical sections on business process modeling, formal models in business process management, miscellaneous, analysis and verification of business processes, process mining, and workflow management.

Business Process Modeling -- Consistency in Model Integration -- Using TimeNET to Evaluate Operational Planning Processes -- Business Objectives as Drivers for Process Improvement: Practices and Experiences at Thales Naval The Netherlands (TNNL) -- Modeling Medical E-services -- Formal Models in Business Process Management -- OPCATeam -- Collaborative Business Process Modeling with OPM -- On the Semantics of EPCs: A Framework for Resolving the Vicious Circle -- Goal-Oriented Business Process Modeling with EPCs and Value-Focused Thinking -- Miscellaneous -- A Workflow-Oriented System Architecture for the Management of Container Transportation -- Business to Business Transaction Modeling and WWW Support -- Integration of Multi-attributed Negotiations within Business Processes -- Analysis and Verification of Business Processes -- Management of Knowledge Intensive Business Processes -- SMART: System Model Acquisition from Requirements Text -- Workload Balancing on Agents for Business Process Efficiency Based on Stochastic Model -- Process Mining -- Interactive Workflow Mining -- Supporting Usage-Centered Workflow Design: Why and How? -- Mining Social Networks: Uncovering Interaction Patterns in Business Processes -- Workflow Management -- Model-Driven Approach to Workflow Execution -- On Dealing with Structural Conflicts between Process Type and Instance Changes -- Cohesion and Coupling Metrics for Workflow Process Design.