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Consumer attitudes toward data breach notifications and loss of personal information / Lillian Ablon, Paul Heaton, Diana Catherine Lavery, Sasha Romanosky.

By: Ablon, Lillian [author.]Contributor(s): Rand Corporation [publisher.] | Institute for Civil Justice (U.S.) [issuing body,, sponsoring body.]Material type: TextTextSeries: Research report (Rand Corporation) ; RR-1187-ICJ.Publisher: Santa Monica, Calif. : Rand Corporation, [2016]Copyright date: ©2016Description: 1 online resource (xv, 61 pages) : color chartsContent type: text Media type: computer Carrier type: online resourceISBN: 9780833094940; 0833094947Subject(s): Consumer protection -- United States | Consumers -- United States -- Attitudes | Disclosure of information -- United States | Data protection -- United States | Identity theft -- United States | Computer crimes -- United States | Computer security -- United States | COMPUTERS -- Internet -- Security | Computer crimes | Computer security | Consumer protection | Consumers -- Attitudes | Data protection | Disclosure of information | Identity theft | United StatesGenre/Form: Electronic books. | Electronic books. Additional physical formats: Print version:: Consumer attitudes toward data breach notifications and loss of personal information.DDC classification: 381.3/4 LOC classification: HC79.C63 | A25 2016Online resources: Click here to access online
Contents:
Preface -- Figures and Tables -- Summary -- Acknowledgments -- Introduction: The Purpose of This Study ; The Survey -- Survey Results: Frequency of Data Breach Notifications ; How Respondents Learned of a Breach ; Types of Data Compromised ; Consumer Responses to the Breach ; Consumer Costs of Dealing with a Data Breach ; Consumer Satisfaction with Company Response to the Breach -- Conclusions and Implications: Can a Federal Breach Disclosure Law Help? -- APPENDIXES: A. Survey Instrument ; B. Supporting Tables and Charts -- References.
Summary: "Data breaches continue to plague private-sector companies, nonprofit organizations, and government agencies. Despite the mounting rate of these breaches, the continuing harms imposed on consumers and firms, and over a decade of breach notification laws, very little research exists that examines consumer response to these developments. This report sets out the results of a nationally representative survey of the consumer experience with data breaches: the frequency of notifications of data breaches and the type of data taken; consumer attitudes toward data breaches, breach notifications, and company follow-on responses; and perceived personal costs resulting from the breach, with the goal to establish a baseline of information about consumer attitudes toward data loss and company practices in responding to such events. Key findings include: (1) Twenty-six percent of respondents, or an estimated 64 million U.S. adults, recalled a breach notification in the past 12 months; (2) 44 percent of those notified were already aware of the breach; (3) 62 percent of respondents accepted offers of free credit monitoring; (4) only 11 percent of respondents stopped dealing with the affected company following a breach; (5) 32 percent of respondents reported no costs of the breach and any inconvenience it garnered, while, among those reporting some cost, the median cost was 500 dollars; and (6) 77 percent of respondents were highly satisfied with the company's post-breach response"--Publisher's description.
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"RR-1187-ICJ"--Page 4 of cover.

Includes bibliographical references (pages 57-61).

Preface -- Figures and Tables -- Summary -- Acknowledgments -- Introduction: The Purpose of This Study ; The Survey -- Survey Results: Frequency of Data Breach Notifications ; How Respondents Learned of a Breach ; Types of Data Compromised ; Consumer Responses to the Breach ; Consumer Costs of Dealing with a Data Breach ; Consumer Satisfaction with Company Response to the Breach -- Conclusions and Implications: Can a Federal Breach Disclosure Law Help? -- APPENDIXES: A. Survey Instrument ; B. Supporting Tables and Charts -- References.

"Data breaches continue to plague private-sector companies, nonprofit organizations, and government agencies. Despite the mounting rate of these breaches, the continuing harms imposed on consumers and firms, and over a decade of breach notification laws, very little research exists that examines consumer response to these developments. This report sets out the results of a nationally representative survey of the consumer experience with data breaches: the frequency of notifications of data breaches and the type of data taken; consumer attitudes toward data breaches, breach notifications, and company follow-on responses; and perceived personal costs resulting from the breach, with the goal to establish a baseline of information about consumer attitudes toward data loss and company practices in responding to such events. Key findings include: (1) Twenty-six percent of respondents, or an estimated 64 million U.S. adults, recalled a breach notification in the past 12 months; (2) 44 percent of those notified were already aware of the breach; (3) 62 percent of respondents accepted offers of free credit monitoring; (4) only 11 percent of respondents stopped dealing with the affected company following a breach; (5) 32 percent of respondents reported no costs of the breach and any inconvenience it garnered, while, among those reporting some cost, the median cost was 500 dollars; and (6) 77 percent of respondents were highly satisfied with the company's post-breach response"--Publisher's description.

Online resource; title from PDF title page (RAND, viewed (May 17, 2016).

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