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		Achieving service excellence : strategies for healthcare / Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton. by Fottler, Myron D \| Ford, Robert C. (Robert Clayton), 1945- \| Heaton, Cherrill P. Series: Management series (Ann Arbor, Mich.)Edition: 2nd ed.Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Chicago, IL : Health Administration Press, ©2010Online access: Click here to access online Availability: Items available for loan: e-Library (1). Place hold Log in to add tags
		Strategic human resource management in health care / edited by Myron D. Fottler, Naresh Khatri, Grant T. Savage. by Fottler, Myron D \| Khatri, Naresh \| Savage, Grant T. (Grant Theodore), 1954-. Series: Advances in health care management ; v. 9.Edition: 1st ed.Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Bingley, UK : Emerald, 2010Online access: Click here to access online Availability: Items available for loan: e-Library (1). Place hold Log in to add tags

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