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		Beyond persuasion : the healthcare manager's guide to strategic communication / Patricia J. Parsons. by Parsons, Patricia (Patricia Houlihan). Series: Management series (Ann Arbor, Mich.)Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Chicago : Health Administration Press, ©2001Online access: Click here to access online Availability: Items available for loan: e-Library (1). Place hold Log in to add tags
		Achieving service excellence : strategies for healthcare / Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton. by Fottler, Myron D \| Ford, Robert C. (Robert Clayton), 1945- \| Heaton, Cherrill P. Series: Management series (Ann Arbor, Mich.)Edition: 2nd ed.Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Chicago, IL : Health Administration Press, ©2010Online access: Click here to access online Availability: Items available for loan: e-Library (1). Place hold Log in to add tags

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