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Beyond persuasion : the healthcare manager's guide to strategic communication / Patricia J. Parsons.

by Parsons, Patricia (Patricia Houlihan).

Series: Management series (Ann Arbor, Mich.)Material type: Text Text; Format: available online remote; Literary form: Not fiction Publication details: Chicago : Health Administration Press, ©2001Online access: Click here to access online Availability: Items available for loan: e-Library (1).
Achieving service excellence : strategies for healthcare / Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton.

by Fottler, Myron D | Ford, Robert C. (Robert Clayton), 1945- | Heaton, Cherrill P.

Series: Management series (Ann Arbor, Mich.)Edition: 2nd ed.Material type: Text Text; Format: available online remote; Literary form: Not fiction Publication details: Chicago, IL : Health Administration Press, ©2010Online access: Click here to access online Availability: Items available for loan: e-Library (1).
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